Privacy policy

Last updated: January 10, 2026

Silvielle (“we”, “our” or “us”) is committed to protecting your privacy. This privacy policy explains how your personal information is collected, used, and disclosed by Silvielle.

This privacy policy applies to our website and its associated subdomains (collectively, our “Service”) alongside our application. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

Definitions and Key Terms

• Cookie: A small amount of data generated by a website and saved by your web browser.
• Company: When this policy mentions "Company," "we," "us," or "our," it refers to Velvet Rise LLC, 10685-B Hazelhurst Dr. #41280, Houston, TX 77043, USA.
• Country: United States (selling country for services).
• Customer: Refers to a person who signs up or purchases from Silvielle.
• Device: Any internet-connected device such as a phone, tablet, or computer.
• IP address: Internet Protocol address used to identify the device location when connected to the internet.
• Personal Data: Information that allows for the identification of a person (name, email, address, etc.).
• Website: Silvielle
• You: A person using the services of Silvielle.

What information do we collect?

We collect information from you when you visit our website, place an order, subscribe to our newsletter, or contact us. This includes:

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment details (processed securely by third-party providers)

How do we use your information?

• To personalize your shopping experience
• To process orders and deliver products
• To improve our website and services
• To communicate with you (including email updates)
• To comply with applicable U.S. laws and regulations

Legal Basis for Processing Data

We process your personal information under the following legal bases:

• Contractual necessity: To process and deliver your orders.
• Legal obligation: To comply with applicable U.S. tax and consumer laws.
• Legitimate interest: To improve services and prevent fraud.
• Consent: For marketing communications (you can withdraw consent at any time).

Do we share your information with third parties?

We do not sell your personal data. We only share your information with:

• Trusted payment processors (e.g., PayPal)
• Courier services (e.g., DHL, FedEx, USPS) for delivery purposes
• IT service providers for website hosting and security

All third-party processors must comply with applicable U.S. privacy standards.

Data Retention

We keep your personal data only as long as necessary to fulfill the purposes outlined in this policy and to comply with U.S. legal obligations (e.g., financial records for 7 years under IRS rules).

Your Privacy Rights (U.S. – CCPA/CPRA)

Depending on your state of residence (e.g., California), you may have the following rights:

✔ Right to access your data
✔ Right to correct inaccurate data
✔ Right to request deletion of your data
✔ Right to opt out of the sale or sharing of personal data
✔ Right to limit the use of sensitive personal information
✔ Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at help@silvielle.com.

Cookies

We use cookies to enhance site performance and user experience. For more information see our Cookies Policy.

Children’s Privacy

Our services are not directed at individuals under 13, and we do not knowingly collect personal information from children under 13 (in compliance with COPPA – Children’s Online Privacy Protection Act).

International Data Transfers

If your data is processed outside the United States, we ensure it is handled under appropriate safeguards.

Security of Your Information

We implement SSL encryption and secure payment gateways. No credit card data is stored on our servers.

Company Information: